Delivery times apply to items in stock
If any items you order are not available we will use the telephone or email details you have provided to contact you and discuss how you wish to proceed. If we are not able to contact you we will use our discretion and send you the items that are available and possibly a substitute for the unavailable item(s) or refund you accordingly
Deliveries normally occur between 7am and 6pm. Currently the exact timing of delivery cannot be specified
Working days are classified as Monday to Friday and exclude bank holidays
Unless otherwise stated, all deliveries will be made direct to your door. We are not responsible for any additional lifting or carrying of your goods
We do not deliver items to multiple addresses unless arrangement has been discussed with Simply Rustic UK and agreement has been confirmed by our courier service and we have then confirmed with you.
Please leave a daytime telephone number as we may contact you to arrange a convenient delivery date
If your order contains more than one item you may be contacted by more than one operator to arrange the delivery date, and the products may be delivered separately from different delivery partners.
Delivery is available to all UK mainland addresses. Customers living in some remote rural areas should note some services are not available. If you live in one of these areas we will notify you to make a suitable arrangement and available delivery services.
Delivery out of the UK is available. Simply Rustic UK will obtain quotations for the delivery on your request and confirm to you with an estimated delivery date.
Should you wish to arrange your own collection and delivery of your order this will need to be arranged at the time of order and agreement as to collection date at a suitable time for Simply Rustic UK.
Please keep your receipt for anything you buy from us. It will ensure we can help you, if you need to bring something back.
Products delivered to you
If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 14 days after delivery by:
This is subject to the following conditions:
The product must be unused
Orders which are cut, made to measure or mixed to your requirements will not be exchanged or refunded
You will receive a full refund of the price paid (excluding relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund
We reserve the right to refuse a return or to require proof of identity. We also reserve the right to add a 20% handling fee where applicable.
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Simply Rustic UK.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. There may be blemishes and or scratches on the natural bamboo poles this is due to the way that it is handled and packing. Poles may have cracks and or splits, this does not affect the general properties of the bamboo. Natural products may show some colour variations. All sizes quoted are approximate to the required size. Where Simply Rustic UK agrees to provide a specifically designed plan, the Customer agrees to check the accuracy and suitability of the plan.
The Customer is responsible for obtaining all necessary planning permission and local authority consents and permissions for any work to be carried out and allowing its agent to inspect these prior to the commencement of work.
Any plan drawn by Simply Rustic UK, and remains, its property and may not be reproduced in whole or in part without its previous written consent.
Simply Rustic UK will do all it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the reasonable control of Simply Rustic UK, Simply Rustic UK may not be able to do so. In such circumstances Simply Rustic UK will contact the Customer and agree an alternative date. The Customer will also do all that he/she reasonably can to enable the delivery to take place on the given date. In the case of unforeseen circumstances beyond the reasonable control of the Customer the Customer may not be able to do so. In such circumstances the Customer will contact Simply Rustic UK and agree and alternative date.
As soon as Simply Rustic UK has delivered the goods, the Customer will be responsible for their safekeeping and Simply Rustic UK will not be responsible for any damage or fault arising from incorrect storage. If the Customer delays a delivery, Simply Rustic UK responsibility for everything other than damage due to its negligence will end on the date Simply Rustic UK agreed to deliver them as set out in the contract.
Ownership of the goods shall remain with Simply Rustic UK and shall not pass to the Customer until the agreed price for them, together with all other sums due from the Customer to Simply Rustic UK have been paid in full.
To the extent permitted by law, Simply Rustic UK accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
Contracts are made and accepted subject to these Conditions of Sale. Contracts that are made in Scotland shall be governed by Scottish Law otherwise this contract shall be governed by English Law and no other.
In these terms and conditions:
“Simply Rustic UK” means, Simply Rustic UK and any other connected organisation that supplies the goods ordered by you and any successor to its business;
“We and Us” means Simply Rustic UK either alone or together with you, as the context requires;
“Working day” means every day of the year except weekends, and English statutory and public holidays;
“You” means the person ordering goods subject to these terms and conditions;
To contact us by telephone please call 01825 890041. Lines are open 9am to 5pm weekdays.
You may download and print extracts from this site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site. You are not allowed to copy (whether by printing onto paper, storing on disk or any other way), distribute (including distributing copies), tamper with or alter in any way or otherwise use any material contained in this website.
You are not allowed to copy any material from this website for any other commercial purpose.
You are not allowed to remove any copyright, trademark or other intellectual property notices or watermark contained in the original material or from any material copied or printed from the website.
You are not allowed to use the website for any activities that breach any laws, infringe any other parties rights, or breach any standards, content requirements or codes published by any relevant authority.
You are not allowed to use the site in any way that interferes with our systems, other users or harasses menaces or harms anyone. You will indemnify us from and against all actions, claims suits, demands, liabilities, costs or expenses arising out of, or in any way connected with, use of the site by you or any other person using your login information.
You are not allowed to use the site to make any speculative, false or fraudulent orders.
This website consists of images, text, formats and styles of presentation, software (including HTML code) and material analogous to it (‘Material’). All copyright and other moral ownership and intellectual property rights capable of subsisting in the Material or derivatives of it from time to time is either owned exclusively or is licensed to Simply Rustic UK or one of its subsidiary companies.
You acknowledge our rights to the Material. Save as provided elsewhere in these terms you must not copy, modify, manipulate, transmit, perform, publish, display, license or create derivative works from Material accessed through this site. Where copying or transmission is expressly permitted, you must not display any author attribution or copyright notice.
This website also contains certain Simply Rustic UK (or a subsidiary company) trademarks (whether granted or applied for), graphics, logos and service names (‘devices’). The devices are owned exclusively by Simply Rustic UK or a subsidiary and may not be copied or reproduced in any format (save as provided elsewhere in these terms), or used in connection with any product or service without Simply Rustic UK consent. All other trademarks not owned by Simply Rustic UK or its subsidiaries that appear on this site are the property of their respective owners, who may not be affiliated with, connected to, or sponsored by Simply Rustic UK or its subsidiaries.